Return policy:

- Return policy:

The customer has 3 days after receipt of their order to request a return. The customer will have 30 days to return the product at their expense (delivery). The refund will only be issued when we have the product in hand.

No returns possible on: personalized orders, voluntary breakage or use of the product.

No exchanges are accepted.
Cancellation of order permitted within 12 hours of purchase.

Shipping Policy:


1 to 5 working days, with some exceptions.


Canada: Although we aim to provide you with an accurate estimate of shipping costs, these may vary due to unforeseen circumstances.

Pick-up: Free (write to me at the following email lescouleursdevero@outlook.com to make an appointment)

Local delivery (Rimouski): $5.00


Quebec: 2 to 5 working days, with exceptions.
Other provinces: 6 to 30 business days, with exceptions.
Although we aim to provide you with an accurate estimate of lead times, these may vary due to unforeseen circumstances.

The choice of carrier may differ depending on the destination.

This delivery includes the tracking number.

Please note that it is the customer's responsibility to ensure that the address
provided when ordering is up to date.

The store does not reship packages that have been returned to it free of charge.

These costs are the responsibility of the customer.

We cannot be held responsible for theft after delivery.

Privacy Policy:

We (Les Couleurs de Véro (Véronique Pépin)) undertake not to disclose your personal information (received via Facebook and its website: www.lescouleurs.com)

They will be used for statistical and communication purposes only between Les Couleurs de Véro and the respective customer.

Terms of use:

Introductory paragraph and purpose of the site

Here are the conditions of use of the site:
Les Couleurs de Véro are handcrafted products or artist’s materials.

Website: www.lescouleursdevero.com

All users are bound by these conditions, simply by consulting the site.

Intellectual property

All the content of the site www.lescouleursdevero.com are the intellectual property of the company,

The Colors of Véro, Véronique Pépin.

The content includes, among other things, texts, multimedia elements (such as graphics and photographs), as well as any other
similar item.

In addition, the source code used to design the website as well as any other content that can be downloaded from the site.

Authorization granted to users

Users are prohibited from reproducing, publishing, or any other mode of communication relating to the exploitation of the content of the website for commercial purposes.

Users are prohibited from copying said content for the benefit of their own site.

Limitation of Liabilities

The Colors of Véro (as well as Véronique Pépin):

-We are not responsible for the publications that users may produce with the content of the site: Blog, publication or any other user-generated content.

-We are not responsible for hyperlinks published on our site which refer to defamatory content.

Les Couleurs de Véro (as well as Véronique Pépin) make reasonable efforts to ensure that the website is up to date, but makes no representation that the information contained in the site is error-free, reliable or up to date. all the time.

The operator will not incur any liability regardless of the nature of the direct or indirect damages; for any damages arising from the use of the website.

Applicable laws and choice of forum

Laws applicable to the conditions of use as well as the competent courts to discuss any dispute relating to
use of the website (Les Couleurs de Véro): Judicial district of Rimouski.

The rights and obligations arising from the conditions of use will be governed by Quebec laws and regulations.

Changes without notice

The conditions of use are dynamic and subject to change at any time without notice.

Translation language

The preferred version (French language) takes precedence over any other translation of the conditions of use in order to avoid any disparate interpretation between the two versions.

The operator is not responsible for erroneous translations used by the user to translate the site.

Products :

We (Les Couleurs de Véro (Véronique Pépin)) inform you that the colors may differ from the colors seen on the screen.

The operator makes every effort to show you what actually happens, and is not held responsible for the resulting result.

We recommend the use of our products for ages 12 and up. For ages 12 and under with parental supervision. We are not responsible for the resulting outcome.

Except polymer clays and texture plates there is no age requirement: but we always recommend under supervision and require good washing of hands and the surface used after use. (the products should not be ingested or put in the mouth). We are not responsible for the resulting outcome.

The operator is not responsible for injuries, incidents and accidents caused by handling the products.

Tips and uses for creations

BE CAREFUL not to expose the creation & varnished polymer clay:

-at extreme temperatures,

-cleaners and solvents (including disinfectant
for hands),

-do not immerse it in water,

This would reduce the quality of the varnish and the creation. We are not responsible for the resulting result.